![]() ![]() (b) which are suitably and adequately packed, and (a) which are labelled with an Australia Post scannable barcode, including those ordered using Australia Post’s Online Sending Service, Australia Post reserves the right at its absolute discretion to refuse to pick up parcels from any premises which, on reasonable grounds are unsafe, inaccessible or otherwise unsuitable.ġ.4 The Parcel Pickup Service is only available for parcels: Australia Post reserves the right to vary at any time the locations where the Parcel Pickup Service is available.ġ.3 Parcel Pickups will only be made from premises which are clear and readily accessible, which are free from obstacles and hazards and at which any dogs are restrained. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.1.1 The Parcel Pickup Service is only available in conjunction with Other Australia Post Services and to users or customers who book the Service on the relevant pages of Australia Post’s website, using an Australia Post app for mobile devices (such as the Australia Post for Small Business App), or by phone.ġ.2 The Parcel Pickup Service is only available in major metropolitan areas of Australia as identified on the Other Australia Post Service you are using, and you will be advised by the on-screen prompts of its availability in your location. *Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to pick up your package, your shipper will provide the code directly to you. The release form can be printed or provided to the Access Point location from your smart device at the time of pickup with a valid ID. The UPS package release form includes shipment/order details for the package (recipient or alternate name, shipper name, UPS Access Point location address, and tracking number). ![]() My Choice for business customers will be able to provide a UPS package release form when picking up packages. Option 5: This option is currently available only at The UPS Store locations. Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).* If the last name or full address doesn't match, you’ll need to provide the package tracking number to the UPS Access Point representative. Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package, e.g. Option 2: Present a government-issued photo ID where the last name matches the last name on the package. ![]() Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package. One of the following identification requirements must be met when you pick up your package at a UPS Access Point ® location: When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s “Awaiting Customer Pickup”. After 7 calendar days, your package will be returned to the sender as undeliverable. If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point ® location near your home, where your package will be held for you to pick up for 7 calendar days.
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